Privacy Policy
Man with Van Ealing Privacy Policy
This Privacy Policy explains how Man with Van Ealing collects, uses, stores, and protects your personal data when you use our services. It applies to all Man with Van Ealing customers and prospective customers in the Ealing area, as well as visitors who contact us to request information or a quotation.
Who We Are
Man with Van Ealing is a removals and transport service operating within the Ealing area and surrounding locations. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man with Van Ealing is the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification data such as your name and, if you are booking on behalf of a business, your job title or role.
Contact data such as your address, pickup and delivery addresses, telephone number, and any other contact details you choose to provide.
Service and booking data such as details of the services you request, dates and times of moves, locations, access information, special instructions, and information about items to be transported.
Payment-related data such as information that is necessary to process payments and receipts. If we use third-party payment processors, those providers may collect and process your payment card details directly on our behalf.
Communication data such as records of your communications with us, including telephone enquiries, written correspondence, and any messages you send when requesting a quote or service.
Technical and usage data such as basic information about how you visit, access, or use our online contact forms or website, where relevant. This can include date and time of enquiries, and information you choose to submit through online forms.
How We Collect Your Data
We may collect personal data directly from you when you contact us by telephone, in person, or via any online form or messaging service; when you request a quotation or make a booking; or when you enter into a contract for our services. We may also receive personal data indirectly if someone else books our services on your behalf and provides your details for contact and service delivery purposes.
Lawful Bases for Processing
We only process your personal data where we have a valid legal basis under data protection laws. Depending on the circumstances, we may rely on the following lawful bases:
Contract: We process your personal data when it is necessary to enter into a contract with you or to perform a contract, for example to provide removal or transport services you have booked, manage your booking, and communicate with you about your move.
Legal obligation: We may process and retain certain data where required to comply with our legal obligations, for example in relation to tax, accounting, or responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This can include managing our business, preventing fraud, ensuring the security of our operations, improving our services, and keeping records of work carried out.
Consent: In limited cases, we may rely on your consent, for example where we send certain forms of direct marketing communications that require consent under applicable law. You are free to withdraw your consent at any time where processing is based on consent.
How We Use Your Personal Data
We use your personal data to provide and manage our services and to operate our business. This includes:
Handling enquiries, providing quotations, and advising you about the services that may be suitable for your needs.
Setting up and managing bookings, including confirming dates and times, planning routes and logistics, and coordinating with you on access and specific requirements.
Carrying out the actual removal, transport, or related services you have requested.
Processing payments and managing invoices, receipts, and any necessary refunds or adjustments.
Responding to your questions, feedback, or complaints, and resolving any issues that arise in connection with your move.
Maintaining accurate business and financial records for administrative, tax, and legal purposes.
Improving our services and customer experience, including reviewing how our services are used and identifying areas for development.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services, complying with our legal obligations, resolving disputes, and enforcing our agreements.
In most cases, we will retain booking and service-related data for a period that allows us to meet our accounting, tax, and record-keeping obligations, and to handle any potential queries or claims relating to the services provided. After this period, we will securely delete or anonymise your data so that it can no longer be associated with you.
Sharing Your Personal Data and Use of Processors
We may share your personal data with trusted third parties where this is necessary to provide our services, meet our legal obligations, or operate our business. These third parties may act as data processors on our behalf or as separate data controllers.
Such sharing may include:
Service providers who support our operations, such as information technology providers, communication and messaging services, data storage providers, and payment processors who handle card or electronic payments.
Professional advisers, including accountants, insurers, or legal advisers, where necessary for legitimate business purposes or in connection with legal claims.
Public authorities or law enforcement, where we are legally required or permitted to do so, for example to comply with a court order or regulatory request.
Where we use third-party processors, we require them to process your personal data only in accordance with our instructions and with appropriate technical and organisational measures to protect your information.
International Transfers
Our services are primarily delivered to customers in the Ealing area, and we generally store personal data within the United Kingdom or European Economic Area. If, in limited circumstances, your personal data is transferred to countries outside of the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent protection mechanisms.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it to perform their work, applying secure methods for storing and transmitting data, and regularly reviewing our security practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Ealing customers in the Ealing area, subject to certain legal conditions and exemptions:
Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with certain additional information.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to request that we transfer it to another controller where technically feasible.
Right to object: You can object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing activities. If you object, we will stop processing your data unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.
Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you have concerns about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make changes, we will revise the date of the updated version and make the new policy available. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.
Contact and Applicability
If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details provided on our usual customer communication channels. This Privacy Policy applies to all Man with Van Ealing customers and prospective customers using our services in the Ealing area.
